The Undead: AI Can’t Die Because its Definition Keeps Changing
Every tech trend has a natural lifespan. It starts on the fringes, builds momentum with early...
Every tech trend has a natural lifespan. It starts on the fringes, builds momentum with early...
BOO! Now that I've got your attention (and, assuming you speak 'ghost'), allow me to continue:...
A year ago, the CPaaS (Communications Platform as a Service) space seemed settled into comfortable middle-age....
As we transition into autumn, it's easy for us in customer service to lose the steam,...
By every measure, the tech scene in Toronto is exploding. Venture capital (VC) investment is hitting...
Voice-powered technology has grown exponentially in the past few years. On its journey, it has become...
It’s been a year since Apple announced “Business Chat”. The company staked out an audacious goal:...
Most people don’t realize the impressive scale of the contact center industry. Collectively, we spent 190...
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