Proven Strategies to Improve Customer Loyalty
Business must be run at a profit, else it will die. But when anyone tries to...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Business must be run at a profit, else it will die. But when anyone tries to...
Contact centers are like people: We’re all at different stages, chugging along healthily but sometimes faltering...
Voice-powered technology has grown exponentially in the past few years. On its journey, it has become...
Big news in the call center world broke last week: NewVoiceMedia (NVM) was acquired by Vonage...
As in any field, it’s important to be aware of key trends and best practices in...
When it comes to Artificial Intelligence (AI), there are many fear-mongering headlines in circulation. Recently, Elon...
Tweet. As early as the 19th century, “tweet” was a charming term in the English...
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
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