Stay Safe: How to Protect Your Contact Center Under GDPR
*Phew* Can we sit down for a brief moment? We’re a little tired these days, fatigue...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More *Phew* Can we sit down for a brief moment? We’re a little tired these days, fatigue...
We deal with a lot of buzzwords and phrases that saturate the customer service industry, some...
Google made a major announcement at their “Cloud Next” event with the launch of Contact Center...
The CX industry is an incredibly dynamic one. Its ever-changing nature means that, in order for...
Is your immediate response, yes? Well, think again. Research has shown that many contact centers are...
The headlines were cranked up to eleven: “Google’s Duplex AI could kill the call center.” --...
The ability to resolve an inquiry in one contact, regardless of the contact channel used by...
In our business, we are privileged enough to watch as our clients go above and beyond...
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