Omni-Channel vs Multi-Channel and the Future of Retail
The contact center industry has been using the term "multi-channel" for over a decade to describe...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The contact center industry has been using the term "multi-channel" for over a decade to describe...
Customer experience is an area of any business that needs constant nurturing and care. With a...
Last week we published a list of top analysts covering the contact center space. Those folks...
Before you answer that - consider how much time consumers actually spend on hold. According to...
Mark your calendars folks! Call Center Demo and Conference, October 21-23, 2013 in Atlanta, is said...
If you want to keep up with the contact center industry, a vital resource is the...
We talk a lot about the importance of "Customer Experience", because it describes what your customers...
Every contact center has the potential to deliver a great customer experience. An organization's ability to...
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