How it’s Done: Click-to-Call, Web Call-Backs and Virtual Queuing
We had a terrific webinar last week with guest Nate Sidmore, Web Analyst, from World Travel...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
We had a terrific webinar last week with guest Nate Sidmore, Web Analyst, from World Travel...
Why do people hate call centers so much? Usually, for reasons we can all relate to:...
We've all been that disgruntled customer at one point or another, where we find ourselves counting...
Whether you call it "holding your place in the queue", "call-back software", or "virtual queuing", it...
Last week, Fonolo hosted a Google Hangout to discuss social media in the area of customer...
Social media allows you to connect, engage and interact with customers like never before. It's clear...
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
It’s an understatement to say social media is making an impact on customer loyalty. According to Sprout...
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