Improve the Call Center Experience by Eliminating Hold Time
Why do people hate call centers so much? Usually for reasons we can all relate to:...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Why do people hate call centers so much? Usually for reasons we can all relate to:...
Queue up the theme music and rolling tumbleweed! (We'll have to make do without Clint Eastwood.) Through...
Have you ever sat at your desk and wondered how others deal with business issues similar...
Marketing departments may love it, but to my ears it has to be one of the...
Executives charged with overseeing a call center face a multitude of challenges. Many fast-changing trends continue to change...
In the never-ending quest to deliver service excellence, the concept of "Journey Mapping" has become a...
Last week, Fonolo hosted a Google Hangout to discuss the future of the call center. This...
What are some of the highest trending topics in the call center world? Most involve customer...
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