Our upcoming webinar on social media and the call center
Recently at Fonolo we've started to host regular webinars on a variety of topics. This month we're...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Recently at Fonolo we've started to host regular webinars on a variety of topics. This month we're...
We all know that poor customer experience will send your customers packing. If your target demographic...
Improving customer experience yields a positive impact on your bottom line. That is a core part...
Time Magazine took eBay to task last week for long hold times, and other matters, complaining...
I’ve spent a lot of time working with customers on the business case for Fonolo deployments...
First let me say, since this is my first blog post, that I’m thrilled to be...
A number of companies are experimenting with providing an option for real-time chat with an agent....
More and more channels Today’s customer expect that your company is reachable through multiple channels: phone,...
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