ITEXPO East 2012 caught up with Shai Berger, Fonolo’s CEO, to discuss the breakthrough concept of cloud-based virtual queuing and “The End Of The Hold As We Know It“. Shai also announced radical pricing for virtual queuing, making it attainable for any sized contact center to implement.
Author Archives: Daniela Puzzo
Very exciting news today at Fonolo. As we continue to be recognized as industry trailblazers, we are listed as a solution provider in “The US Contact Center Decision Maker’s Guide 2012” by ContactBabel. The informative 300-page report takes an in-depth look at the performance, operations, technology and HR aspects of US contact center operations.
If you’re involved in the contact center industry, this really is a must-read. The report examines six of the major pain points impacting the contact centers, data relevant to each area, and specific solutions to solve these issues.
Grab a coffee and download the free report.
The call center industry continues to evolve as it responds to changes in the global business environment. Economic pressures, new technologies, increased competition, and customer behaviour are all affecting the landscape.
Here are 10 call center trends to look out for in 2012.
Fonolo CEO Shai Berger recently presented a webinar on how call centers are being impacted by emerging trends in smartphones, social media, and consumers. The slides from the webinar are shared below for your convenience.
We’re really excited to share that Fonolo was announced as a finalist for the prestigious Best of Enterprise Connect award. Being recognized as an industry leader reinforces the need for Fonolo’s cloud-based visual dialing solution for call centers. We’ll be heading to sunny Orlando, FL at the end of March to exhibit at the Enterprise Connect Conference – Orlando and hopefully, bring home another award. If you’re attending the conference, please stop by booth #1429, chat with our team and try our free demo.
For the full press release, please visit: