First Call Resolution: Your Number One Metric
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
Tag: ivr
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[VIDEO] Is your Call Center Ready to Improve the Customer Experience?
Like Fonolo, Andrew Maher is on a mission to improve customer service. His blog, Service Please,...
Long Hold Times in the Call Center – HuffPost Live Discussion
Calling tech support - or any call center, is never fun. As a matter of fact,...
Webinar on-demand: 3 Ways to Reboot Your Call Center
We weren't sure how receptive everyone would be with regards to a December webinar. With the...
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60% of Customers Ditch a Company With Poor Phone Customer Service
Whip your call center into shape! With 2012 coming to a close it's time to step back...
3 Ways to Boost Your Call Center with Allstream
With 2012 coming to a close it's time to step back and take a look at...
What Does the Future Hold for Web Call-Backs?
Recently, an anonymous question was posted on Quora asking, "Why isn't Web Call-Backs (formerly Visual IVR)...
Watch Now: You Can’t Afford to Put Callers on Hold
Last week, Fonolo hosted a free webinar, "You Can't Afford to Put Callers on Hold". We...