Why Focusing on Voice is the Key to First Call Resolution
One of the biggest trends in customer service has been the expanding number of channels in...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More One of the biggest trends in customer service has been the expanding number of channels in...
Think tank. Brainstorm. Conference. Powwow. Group huddle. Call it whatever you want but our new method...
It’s been an exciting time for me as Fonolo’s marketing manager. Blogging about the customer service...
We’re quite proud of how Fonolo’s CEO, Shai Berger ‘gets around’. Just last week, he was...
Want some compelling reasons to invest more in your customer service efforts? How about some great...
The call center industry has been stuck in a rut for decades, making – at best...
We’re excited to attend IQPC’s fourth annual Customer Experience Summit in Biscayne Bay, Miami, on May...
Most people don’t associate call center technology with innovation or excitement. For many, it’s a business...
Select the type of demo you'd like.