[Google Hangout] BPO Automation: Where Do Humans Fit In?
To automate or not to automate? That is the question many Business Process Outsourcers (BPOs) are...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
To automate or not to automate? That is the question many Business Process Outsourcers (BPOs) are...
Industry watchers have been on the edge of their collective seats over the last year, wondering...
The customer experience has grown to be one of the leading determinants of customer satisfaction in...
Did you know that not all call-back solutions are created equally? If you’ve deployed virtual queuing...
One industry report that we always anticipate at this time of year is the annual “Contact...
Are you ready to discover the latest technology and services to improve operations? We invite you...
The IVR (Interactive Voice Response) has been the bane of many customers’ existence since its inception....
So, you’re working on auto-pilot eh? (Yes, I’m Canadian.) I get it; we all tend to...
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