4 Brands Providing Amazing Customer Service with Social Media
While call centers continue to be a crucial component to a company’s customer service strategy, digital...
Tag: social-media
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The Top 4119 Animals to Hire for Your Call Center
Here at Fonolo, we understand the many issues call centers face in regards to staffing, spikes,...
Amid Messaging Channel Jungle, SMS Stands Alone
Text-based communication plays a growing role in customer service. There are several big questions around how...
Happy Holidays: Fonolo Reads Mean Tweets [Video]
We did it! We made it to the last blog post of 2018. 135 blog posts....
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How Will People Contact Companies Next Year?
Everyone involved in customer service wants to understand consumer channel preference. Otherwise, how can you allocate...
Incredible Marketing Campaigns to Boost Customer Service
These days, customers are savvier than ever. Generic, sales-heavy marketing campaigns no longer have the same...
How to Create Brand Evangelists and Reap the Rewards
Most marketing decisions today are driven by data. With CRMs, social analytics, Google analytics and e-commerce...
What The Simpsons Teaches Us About Customer Service
Listen: We can learn a lot from cartoons. I can think of few better examples than...