Tag: social-media

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4 Brands Using Cutting-Edge Customer Service Technology

With the powerful tool of social media, customers everywhere now have an expansive platform with which...

Technology3 MIN READ

4 Brands Providing Amazing Customer Service with Social Media

While call centers continue to be a crucial component to a company’s customer service strategy, digital...

Customer Service3 MIN READ

The Top 4119 Animals to Hire for Your Call Center

Here at Fonolo, we understand the many issues call centers face in regards to staffing, spikes,...

Call Center4 MIN READ

Amid Messaging Channel Jungle, SMS Stands Alone

Text-based communication plays a growing role in customer service. There are several big questions around how...

AI4 MIN READ

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Happy Holidays: Fonolo Reads Mean Tweets [Video]

We did it! We made it to the last blog post of 2018. 135 blog posts....

Call Center1 MIN READ

How Will People Contact Companies Next Year?

Everyone involved in customer service wants to understand consumer channel preference. Otherwise, how can you allocate...

Customer Experience4 MIN READ

Incredible Marketing Campaigns to Boost Customer Service

These days, customers are savvier than ever. Generic, sales-heavy marketing campaigns no longer have the same...