4 Brands Providing Amazing Customer Service with Social Media
While call centers continue to be a crucial component to a company’s customer service strategy, digital...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
While call centers continue to be a crucial component to a company’s customer service strategy, digital...
Here at Fonolo, we understand the many issues call centers face in regards to staffing, spikes,...
Text-based communication plays a growing role in customer service. There are several big questions around how...
We did it! We made it to the last blog post of 2018. 135 blog posts....
Everyone involved in customer service wants to understand consumer channel preference. Otherwise, how can you allocate...
These days, customers are savvier than ever. Generic, sales-heavy marketing campaigns no longer have the same...
Most marketing decisions today are driven by data. With CRMs, social analytics, Google analytics and e-commerce...
Listen: We can learn a lot from cartoons. I can think of few better examples than...